PRIVACY AND TERMS

PRIVACY POLICY AND TERMS OF SERVICE

PRIVACY POLICY

WHO WE ARE

    Puerto Aventuras Catering is a Mexican private catering company, composed of chefs, cooks, waiters, bartenders and sommeliers.

  • We are located on the marina in Puerto Aventuras, Quintana Roo, Mexico, on the Caribbean Coast
  • Our website address is: https://puertoaventurascatering.com/
  • Our privacy policy is posted at https://puertoaventurascatering.com/privacy-policy
  • Our email address is info@puertoaventurascatering.com
  • Our cell phone /WhatsApp number is +52 984 876 3277

PERSONAL DATA

When you ask us for catering information through our website ‘contact us’ or ‘reviews’ page, email, or WhatsApp, we take note of your name, email address and/or WhatsApp number for the sole purposes of responding to your inquiry. We do not share, market, or cookie this information in any way.

TERMS OF SERVICE

These terms of service are between Puerto Aventuras Catering and the client booking the event. They do not extend to the location or to outside vendors.

CATERED MEALS

We request at least one week notice for most catering. We require a 50% deposit to confirm the dates and menus of all events. Balance is due upon our arrival. We accept cash, bank transfers and wires, Zelle pay, credit cards, and western union.

PRICES

Catering prices are based on a 6 guest minimum. We are always available to cater to smaller groups, please inquire. Prices are per adult with children 11-yrs and younger half price.

BUFFET, TABLE SERVICE AND GOURMET DELIVERY

Our buffet and table-service catering includes the chef and staff, the food, preparation, service and cleanup. Our gourmet delivery includes the food, preparation, and delivery to your kitchen refrigerator or buffet table. After the delivery, the chef and staff do not stay for any service or the cleanup.

WEDDINGS

Wedding prices are per adult with children 11-yrs and younger half price. We add 20% gratuity to all wedding events. Complimentary waiters provided with 40 or more guests. For smaller groups we charge $90 for up to 6 hours service with ½ hour setup, then $15 per hour afterwards.

CANCELLATION POLICY

    Once we receive the deposit, we consider the event dates and menus confirmed.
    Our refund policy is as follows

  • IF the client cancels the event, we cannot refund the deposit. We would prefer to reschedule.
  • If we cancel, your deposit will be refunded within one week.
  • Exceptions include public health and safety emergencies such as region-wide hurricanes and global epidemics

these policies have been updated on 3-November 2026